Putting on my tinfoil hat: The fact that they were already in my account making changes gave them a bit of cover.
Sorta like they’ve been making this “mistake” on purpose and are ready if/when people noticed and call in to complain. Aside from the time spent on hold, this was an easy fix. Or are they “migrating” people over from unlimited data plans (which AT&T CEO Randall Stephenson regrets having offered in the first place) if/when they get the chance to tinker with your account? Perhaps.Įither way, the rep happily agreed to restore the unlimited data plan - though she did need a manager to authorize the change. When I called back in March, I had no trouble getting them to remove the unwanted services and credit me for the charges, but… They apparently took this opportunity to also switch me from my beloved unlimited data plan to a 3GB/month limited data plan. (note that none of these charges were reflected on my signed contract) As it turns out, when I upgraded my phone, they not only renewed my contract, but they also added roadside assistance ($2.99/month), phone insurance ($6.99/month), and something called the “enhanced mobile protection plan” ($3.00/month). When I finally got a rep on the line, I learned that they had made the change on March 22nd when I had called in about another billing error. I thus decided to call AT&T and ask for an explanation. The rep had even highlighted it in yellow. A quick review of my contract, however, revealed that I was still (supposed to be) on the “DATA UNLIMITED FOR iPhone W/VISUAL VOICEMAIL” plan. Since I upgraded to the iPhone 4S back in January, I thought they might have screwed up my plan at that point. Nonetheless, I don’t like being switched without permission, and I’m not crazy about the possibility of overage charges with the limited plan. After all, both plans cost $30/month and AT&T recently announced that they would throttle unlimited data users who exceed 3GB/month. On the surface, this might not sound like a big deal.
You can thus imagine my surprise when I checked my bill last month and discovered that I had been switched to 3GB/month limited data plan. I’ve had one of AT&T’s unlimited data plans since I first got an iPhone 3GS not quite three years ago. He called to remove these, and somehow this resulted in his losing his unlimited data plan and switching to a mere 3-gigabyte one. When he signed his new contract, he accidentally ended up with some add-ons he hadn’t requested, like roadside assistance and insurance on his phone. Michael is one of the remaining unlimited data customers at AT&T Wireless, and got to keep this plan after upgrading to a shiny new iPhone 4S earlier this year.
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